Frequently Asked Questions: General
- Can I use my allowance for someone else or combine my allowance with someone else’s like a spouse, family member, or friend?
- Can I use this allowance at my local pharmacy or anywhere else outside the OTC program?
- Do unused OTC allowances roll over to the following quarter?
- Am I getting charged any additional fees for this benefit?
- Can I order more than my available allowance worth of OTC products in a single order and cover the remaining charges myself?
- Can I use my allowance for someone else or combine my allowance with someone else’s like a spouse, family member, or friend?
Frequently Asked Questions: Online OTC Member Portal
- Can I use my allowance for someone else or combine my allowance with someone else’s like a spouse, family member, or friend?
- What do I need to log in to my account?
- What information can I access from the website?
- How do I print an OTC product catalog?
- I changed my address in the “Ship to” area of the website. Why is my primary address not changed?
- How do I change my shipping address after I place an order?